FAQ

Call Now! (800) 307-1170

Questions about our service? See our FAQ below

How can I request a job?

Download the app from any App Store or select “Book Now” at the top of any page at BringPro.com.

  1. Create your account
  2. Let us know what you need moved.
  3. Track our crew of professionals and sit back and relax. Our crew do all the heavy lifting so you don’t have to.

How does your scheduled delivery window work?

When you request a scheduled time slot you will be reserving the pickup time for your items and not the entire job. This means if you request a pickup window of 11-1, we will be at your first address within this time window.

If you request a time window for a business that isn’t open, we’ll push back your time window to allow two available hours. For example, if you request a 9-11 pickup but the business is not open until 10 am. Your actual time window will be 10-12 pm.

Do you offer white glove installations?

Yes! We will place your items where you want them, assemble and break down the boxes and place the trash inside your bins. We do not connect/disconnect any gas lines, water lines, or mount items to your wall(s). If you have any special requirements, please email us at Support@BringPro.com.

How many people show up for my delivery?

Our crew of professionals is typically two; however, if needed we can always send more so you’ll never have to lift a finger!

How many items can you deliver?

We’ll deliver anything that fits in our van, so load us up! If you have items that cannot fit, simply request a second delivery for an additional pickup. Our loading dimensions are 72” x 61” x 132” so bring on those big TV’s and couches.

What does BringPro service cost?

BringPro scheduled delivery service start at $279.99 as we have a two hour minimum. We charge $2 per minute for each minute after the initial period. The clock will start when we arrive at the pick up location until you sign off that the job has been completed at the last stop. Double drive time, as recommended by the State of California is also added.

Do you hang artwork?

At this time we do not hang artwork; however, our team is working on this to make your experience with us even better. In the meantime, we have partnered with other great companies to refer you this service.

Maximum weight per item

Although we have strong delivery teams, there is a maximum weight of 200 pounds per items that we deliver. If you should have an item that is above this, a box truck with a lift gate may be needed, or additional crews will need to be requested. There is an overweight fee of $75 per item that is overweight. If you request a job that exceeds this weight and only request one truck, we will reschedule your job to the next day and require a second truck or the box truck to be used.

How do I reschedule my job?

Simply log into your BringPro account in the app or online, go to your customer dashboard and select upcoming jobs to find the rescheduling option. You can also email us at Supoort@BringPro.com.

Do you complete full house moves?

BringPro will move anything that fits in our trucks as we do not have large moving trucks. Typically this would be limited to a two or three bedroom apartment.

What are you able to move and store?

Almost anything (unless it’s illegal)! We make retail deliveries, storage moves, small moves, donation drop-offs, specialty items, Craigslist/FB Marketplace deliveries, retail store to you home deliveries… you name it, we probably move it.

Will they bring my items inside?

Yes, the crew will make sure your items are placed exactly where you want them. Contactless delivery is also available upon request, in which case your items would be left at your doorstep to adhere to social distancing practices.

When will I be charged?

We do not charge you for your order until after the crew hits the complete button on their end. At that time you will be able to complete payment within the app and add an optional tip.

What are your hours?

Office Hours: Mon – Sat 9:00am – 6pm Sunday 10:00am – 6:00pm

Delivery Hours:  8:30am – 6pm Mon – Fri

Is there a cancellation or rescheduling fee?

There is no cost to reschedule but there is a $50 cancellation fee. Please note you must reschedule before 11:59pm the day before your scheduled job. In the event we start your job and you need to cancel or reschedule you will be charged no less than $159.99. Please email all cancellation and reschedule requests to support@bringpro.com

Can I schedule for a later date or are you only same day delivery?

Yes, you can schedule for a later date in advance! Simply select the schedule option as you check out and a calendar will open up with all available dates and times. All scheduled orders will reserve a 2-hour time frame for our arrival. Once the driver is on his way to your first location, you’ll receive a text message with their eta.

Are there out of zone fees?

We cover all of Southern California. Same as all moving and delivery companies we charge double drive time in accordance to the State of California’s recommendation.

Do you have supplies to protect my stuff?

All of our vehicles have straps, ramps, shrink wrap and lots of moving blankets to protect your items during transportation and delivery.

Are you insured?

You Betcha! We hire employees and own our own trucks, we are fully insured in the State of California. In addition to our Auto, Cargo, Workers Comp, and General Liability insurance we have the below licenses. All items we transport are covered at a rate of .60 cents per pound. This means if we damage an item that it 100 pounds, the maximum we would pay on a claim is $60.

CA # 0530888

DOT #3162292

Public Utilities Commission Permit # MTR0191859

Damage Claim Process

Want to file a damage claim? Please fill out out damage claim form here and we’ll be in touch within 48 hours:  Damage Claim Form

What is the best time to request a same day order?

Its best to request your job at least 90 minutes before you’d like your pick up. Once your job is confirmed, the driver will send you a tracking link so you can track them in real time. If you have specific needs, we’ll do our best to accommodate them. Please email us at Support@BringPro.com.

Will you deliver appliances?

Yes we will; however, we will not disconnect or install any gas or water lines.

Do you take toll roads?

We’ll take the fastest route possible for your delivery. If there is a toll road that is required, we’ll add this cost to your order before it is completed.

Are you a moving company?

The short answer is no. We have a fleet of vans and trucks that can pick up your new and used household items and delivery them anywhere in Southern California; however, we are limited to what fits in our vehicles. If you have bulk needs, please call us at 800-307-1170 to discuss your request.

How far in advance do I have to place an order?

Smaller moves and storage requests can be scheduled on the same day, within a few hours depending on availability. Bigger requests, such as household moves, must be placed at least 3 days prior.

What is Labor Only?

Labor Only is a service we provide for clients that are interested in moving items within their space or renting their own vehicle but need help loading or unloading their items. It includes two professional crew members and light disassembly/reassembly of certain items. This service does not include insurance for the items. A vehicle is not provided by BringPro.

Pro Tip: Our Household Move Services tend to be more economical and efficient than renting your own truck.

Is Labor Only Charged Hourly?

Labor Only starts at $280 for two hours for two professional crew members, we will charge $2 per minute after the initial 2 hours. You won’t have to worry about needing our help for an extra couple minutes and getting charged another full hour! You can trust we’ll charge you according.