Challenge:
Nico Qawam is the busy owner of popular Teak Shop outdoor furniture retail store. He needed a professional and reliable, yet affordable, delivery service to securely deliver his quality, handcrafted teak and wicker furniture to his customers throughout Orange County. With trust and loyalty high on his list of priorities, he turned to bringpro.
Solution:
“Trustworthiness and professional customer service is essential to my business,” Qawam said. “The bringpro team picks up the items at my store or warehouse in a bringpro-branded truck and arrives at my customers’ homes in professional, clean uniforms.”
With bringpro, it’s like Qawam has his own fleet of trucks and drivers. He gains all the benefits of a self-owned service. He simply uses bringpro’s services as needed. The bringpro website and app make it easy for Qawam to schedule pick-ups and deliveries in advance, or he can request on-demand, same-day service.
“The bringpro team carefully delivers the furniture while providing friendly service to my customers, ensuring that my customers’ expectations are exceeded — all which reflects positively on my business.”
Client
Teak Stop – Nico Qawam
Challenge
Finding a professional yet affordable furniture delivery service
Solution
For scheduled or on-demand deliveries, Teak Stop relies on bringpro
Results:
Using bringpro for deliveries, Qawam does not have to incur costly overhead, such as the cost of a truck, drivers or insurance, and he does not have to worry about supporting those costs during slow times. At $2 per minute, bringpro is affordable and easy to budget.
Every bringpro delivery features a team of two professionals who treat the Teak Stop’s quality high-end furniture with white-glove service, ensuring that customers are delighted with their home deliveries.
In addition, the bringpro delivery teams know Orange County well. They arrive at delivery locations quickly and on time. If there are issues with traffic, they immediately alert Qawam that the delivery may be delayed so he can let his customer know. Qawam can also track the bringpro truck using bringpro’s online app.
“With bringpro as our delivery service, we get to spoil our customers, which keeps them coming back for more — and referring us to their friends and neighbors.”
“Using bringpro saves me a lot of money over having my own truck and driver. Plus, it gives me the peace of mind that I am offering my customers professional, trustworthy delivery to their homes.”
About:
Teak Stop Inc. is a full-service teak manufacturer and retail store located in Fountain Valley. In business since 2011, the Teak Stop sells quality, handcrafted teak and wicker outdoor furniture along with outdoor upholstery, including custom cushions and umbrellas with Sunbrella fabric. Known for delivering the “best quality and best service,” the Teak Stop is a one-stop shop for creating beautiful outdoor living spaces.
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